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Exam Number : EX0-001
Exam Name : ITIL Foundation (syllabus 2011)
Vendor Name : Exin
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EX0-001 test
Format | EX0-001 Course Contents | EX0-001 Course Outline | EX0-001 test
Syllabus | EX0-001 test
Objectives
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate
has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended
the core principles of ITIL practices for service management.
The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the
certificate to apply the ITIL practices for service management without further guidance.
Candidates can expect to gain knowledge and understanding in the following upon successful
completion of the education and examination components related to this certification.
Service management as a practice (comprehension)
The ITIL service lifecycle (comprehension)
Generic concepts and definitions (awareness)
Key principles and models (comprehension)
Selected processes (awareness)
Selected functions (awareness)
Selected roles (awareness)
Technology and architecture (awareness)
Competence and training (awareness)
The syllabus will guide the design, development and use of training materials as well as training aimed
at raising individuals understanding of, and competence in, IT service management as described in the
ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL
Continual Service Improvement, ITIL Introduction and ITIL Glossary publications. The syllabus has
been designed with ease of reference, extensibility and ease of maintenance in mind.
Candidates for the ITIL Foundation certificate in IT service management have to complete all units and
successfully pass the corresponding examination to achieve certification.
Training providers are free to structure and organize their training in the way they find most appropriate,
provided the units below are sufficiently covered. It is strongly recommended that training providers do
not structure their courses by simply following the order of the training units as described in this
document. It has been designed to be flexible so that training providers can add value as appropriate.
The recommended number of study days is 3 when taught in a classroom environment, which can
include the final exam.
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