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Severity 4: ATT: Jose Corral, Nikki Mather (IBM administration) : credit score now not utilized, Lied to with the aid of IBM | C2180-188 Real test Questions and Question Bank
IBM have systematically brought my company to the verge of bankruptcy and have now put up a firewall. All tickets are being left out, all mails remain unanswered and those concerned refuse to take a call.
2021-09-sixteen 13:14:forty six To: Jose Corral, (administration)
i'm penning this as agreed these days with IBM staff and respectfully ask that please, please have the decency to resolve it. I say this as a result of for over three days they now have been utterly stonewalled and handled as criminals. I actually have been a consumer for over TEN years and not ever in my life have I been handled like this. you're systematically destroying their business.
you've got extorted $5,000 this morning that they without problems do not owe. Please hearken to the final phone call when IBM state that they have been lied to via your group of workers. This problem has been occurring for over a yr and had been lied to time and again again.
i'll define the circumstance as ideal as i will be able to bear in mind since you have not recorded plenty of the dialog and your personnel refuse to even listen to recordings. even though I have been told that credit score has been utilized to my account personnel management (earnings) Raymond truly stated that they'll no longer even trust that.
closing 12 months IBM took over their account from Softlayer and automatically closed their information centre. We had been forced to migrate their complete business inflicting essential considerations. Our business is a search aggregation engine and runs on complicated scripts which seek advice from their AWS servers. This circulate cost a whole bunch of hours, led to principal concerns and as a token gesture IBM made a credit of $2000 (or thereabouts)
We then continued distinct outages, IBM automated account blocks and considerations over here months. one of those turned into their e-mail marketing application. The outages brought about backlogs which resulted in varied emails being despatched on numerous occasions to their choose in shoppers. certainly that upset americans and obviously there were complaints.
This changed into a controversy IBM caused.
We were in steady contact with IBM over this.
Then IBM shut down their server completely citing abuse. After a whole lot verbal exchange it looks that there turned into best 1 complaint because the ticket states.
Shutting the server begun the total cycle once more with scripts being interrupted their subscription services shut down and greater e-mail backlogs.
As you'll see at the end of ticket: CS1954697 it is closed as again i used to be met with lack of understanding and obstruction and a whole lot of the thread changed into not being recorded. I begun calling once more. The ticket states that they begin the method of in search of credit score for the closing of their server.
i used to be appointed Sean Kim who introduced himself as my consumer Success supervisor. He encountered issues with the IBM ticket equipment also and they agreed to communicate by means of mobilephone and electronic mail.
After many months of dragging this out Mr Kim called and mentioned he had secured a 6 month credit. (here's referenced in his e mail) ticket CS2479485 details that he secured a credit score.
i was now not chuffed with this as it did not mirror the losses but approved it on the basis that he went returned to at ease twelve months credit.
I have been chasing this as late as July 21. The purpose I have not had replies is as a result of Mr Kim has left IBM and you have got not had the decency to update me on this.
in keeping with IBM over the last few days a credit score has under no circumstances been applied to my account. IBM state that they can't accurately investigate as there are no facts. AND your service customer Kevin C states that they were lied.
It gets worse. you've got just closed their business again for 3 days. In over 20 hours of calls we've been run to the conclusion of desperation with varied IBM personnel getting used as a firewall to managers, being utterly obstructive, impolite, condescending and even laughing at one factor at their condition.
The have all demanded funds that should were credited to their account.
based on IBM who have taken no ownership of this in anyway, this total circumstance is of their making.
IBM maintain referring to the proven fact that you sent e-mail by means of your automatic gadget, which they did not get as I actually have now discovered them in junk. IBM ship us notifications for every little incident, even folks that do not affect us. There are 8 within the closing 2 days!!!!
When IBM appointed Sean Kim it become agreed that e-mail ..... support TICKET TRUNCATED
Paul Tranter 2021-09-17 09:29:40 To Nicky Mather, person responsible for turning off the server:
Ms Mather, I see you haven't both responded to this ticket or the emails sent. they are collating the counsel to their case and escalating this to your administration chain and IBM executives.
we have begun to check the collateral hurt IBM movements have had on their business over the last eighteen months.
As you are going to see from the tickets, IBM has systematically and maliciously attacked their enterprise on account that taking up from Softlayer. They had been a customer of Softlayer for over 10 years and not using a single difficulty. They had no contract with IBM and didn't ask to be taken over by means of them.
2020 IBM closed their data middle forcing an unplanned server movement.
Our scripts are advanced with intimate relationships with their AWS servers. There followed a string of install concerns. IBM made a token credit of $2300 which went nowhere in masking their losses.
Over the remaining 18 months they have needed to contend with IBM threats to shut down the server by means of an automatic ticket system on an everyday groundwork. IBM systems send these threats amongst a circulation of irrelevant signals sent daily.
We skilled IP blocks, assorted crashes and server hacks. As you will see from the tickets here's all to do with the brand new server set up.
IBM shut down the business over a single unsolicited mail grievance (see Abuse Ticket)
IBM shut down the enterprise as leverage to extort $5000 that changed into imagined to be credited to their account for shutting down the enterprise (four).
It is going to make the effort to determine the entire cost to the company however then there is the unquantifiable hurt to their attractiveness, goodwill and consumer satisfaction. we're a small business and every incident has had a profound effect. They estimate that they are 3-4 months behind in building as components have needed to be diverted to take care of the disruption. This may also be quantified in talents lost salary between the place they are now and where they should still be.
I trust we've a very amazing prison case and that i also consider that this is now not a condition that IBM wishes made public.
we now have been treated appallingly and that i’m assured that IBM are eager to get to the bottom of this by means of searching into their systems and retraining the administration personnel. At this stage they quite simply need to get on with their company and seek here in agreement
Estimated Losses This Week
Assessing the collateral
Resolving the shut down with IBM
Forty and Deuce
Estimated Losses due to unsolicited mail complaint
Assessing the collateral
Resolving the shut down with IBM
$100/hour x three days
team of workers Wages
Forty and Deuce
Estimated Losses as a result of Server movement Disruption and shut downs
Assessing the collateral
Resolving the server circulate issues
team of workers Wages
Forty and Deuce
2021-09-20 10:24:18 Nikki Mather - Now you decide to speak, now you examine. in case you had handled this condition with the gravity it required instead of refusing to discuss with a client whose company you had shut down, the result might have been different. client aid personnel (Kevin C) and distinctive guide staff grew to be utterly exasperated on the situation you in my opinion created. each and every time there became some progress it become despatched up the food chain to you and hit a wall.
"Pay $5,000 you don't owe or they hold your enterprise shut". here's more equivalent to a mafia coverage racket.
Depriving me and my staff from being in a position to put bread on the table is a serious human rights difficulty.
(Kevin C) reinstated their server with a purpose to unravel this with minimium disruption yet YOU urged him to close us down once again and then aspect-blank refused to take a call in over TWENTY hours of talks.
We might also simplest be a small client however with out us there would be no IBM and you don't have a job.
at the start, i might request the transcript of their closing support conversation the place a 2d Kevin states that they were lied to in regards to credit.
Secondly and for the list. Disconnecting the server has brought about assorted considerations with their scripts. Their websites at the moment are crashing again and have finished so over the weekend. See attached signals.
Paul Tranter 2021-09-21 11:05:40
i am still looking forward to an replace.
We are now experiencing dissimilar subject on account of your shutdown. Ms Mather, this changed into an act of absolute vandalism. It was completely irresponsible and unprofessional.
Our search engine runs on a whole lot of scripts, crons, apis and strategies. Any interference has to be planed. These scripts at the moment are failing and taking down all different sites on the server. The electronic mail advertising crons have backed up and are sending dissimilar emails a good way to doubtless outcomes in spam complaints.
here is what came about in the event you closed their records center. it is what led to the ultimate unsolicited mail criticism and IBM shut down their server beginning the crashes in every single place once more. I raised a dispute, you granted a credit, you did not observe that credit and shut down their server once again. As you will see, i was making funds and requesting why the credit had not been utilized.
I raised a dispute yet you refused to connect the server even shutting it down once again when personnel have been making an attempt to get to the bottom of the dispute. then you definitely put up a firewall unilaterally refusing to talk or reply their emails. i was passed from income to billing, from one agent to one more with ALL roads main back to you.
You say you had been justified since you sent an e-mail. Any e-mail you send is lost in beside the point alerts and notifications. as an instance they have been bombarded with IBM e-mail over the closing few days ... TEN today. Their IBM account manager left and IBM didn't substitute him or even contact us to claim he had left.
I hold you individually fully accountable for the catastrophic disruptions we're coping with now.
i want an update on this ticket immediately and the DIRECT contact details of the CFO you say is investigating.
If this is not resolved as a be counted of precedence I shall be left and not using a alternative as to instruct attorneys.
Paul Tranter 2021-09-24 eleven:26:54
once again, you refuse to replace this ticket.
Paul Tranter 2021-09-28 10:59:54
When do I expect an update?
Paul Tranter 2021-10-07 09:37:14
No replace, I have no idea why they are being handled in this way. we're a small business working during the most testing instances. You guys deal with us as even though they don't remember, and as a small business they probably do not count number to you. This situation is absoloutley unacceptable.
You continue to ward off me. if you care to truly seem to be into the condition you're going to see that here's nothing to do with their contract, which incidently changed into with Softlayer. They have been taken over through IBM. IBM have systematically brought my company to the verge of bankruptcy and have now put up a firewall. All tickets are being omitted, all mails continue to be unanswered and those involved refuse to take a name. i need an open line of verbal exchange with a senior manager.
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