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IBM IBM information search
Severity 4: ATT: Jose Corral, Nikki Mather (IBM management) : credit now not utilized, Lied to by means of IBM | M2140-726 Question Bank and PDF Dumps
IBM have systematically introduced my business to the verge of chapter and have now put up a firewall. All tickets are being not noted, all mails continue to be unanswered and those concerned refuse to take a name.
2021-09-16 13:14:46 To: Jose Corral, (management)
i'm writing this as agreed today with IBM workforce and respectfully ask that please, please have the decency to unravel it. I say this as a result of for over three days we've been completely stonewalled and handled as criminals. I actually have been a customer for over TEN years and under no circumstances in my existence have I been treated like this. you're systematically destroying their enterprise.
you've got extorted $5,000 this morning that they easily don't owe. Please take heed to the final telephone name when IBM state that they have been lied to via your group of workers. This situation has been going on for over a year and have been lied to again and again once more.
i'll define the circumstance as top-quality as i can be aware since you haven't recorded a good deal of the conversation and your workforce refuse to even listen to recordings. notwithstanding I actually have been informed that credit score has been applied to my account body of workers management (income) Raymond in fact brought up that they'll now not even trust that.
remaining 12 months IBM took over their account from Softlayer and immediately closed their information centre. We had been pressured to migrate their total company causing main issues. Our enterprise is a search aggregation engine and runs on complex scripts which consult with their AWS servers. This move cost tons of of hours, caused foremost concerns and as a token gesture IBM made a credit of $2000 (or thereabouts)
We then persisted distinct outages, IBM computerized account blocks and concerns over the following months. a type of become their electronic mail advertising software. The outages led to backlogs which resulted in dissimilar emails being despatched on dissimilar occasions to their choose in valued clientele. obviously that upset individuals and obviously there were complaints.
This turned into an argument IBM caused.
We had been in consistent contact with IBM over this.
Then IBM shut down their server fully citing abuse. After a great deal verbal exchange it seems that there turned into only 1 complaint as the ticket states.
Shutting the server all started the complete cycle again with scripts being interrupted their subscription services shut down and more electronic mail backlogs.
As you'll see at the end of ticket: CS1954697 it is closed as once again i used to be met with lack of knowledge and obstruction and tons of the thread became now not being recorded. I started calling again. The ticket states that they start the procedure of in the hunt for credit for the closing of their server.
i was appointed Sean Kim who delivered himself as my client Success manager. He encountered considerations with the IBM ticket equipment additionally and they agreed to speak via cellphone and electronic mail.
After many months of dragging this out Mr Kim known as and stated he had secured a 6 month credit. (here's referenced in his e-mail) ticket CS2479485 particulars that he secured a credit.
i was not happy with this because it didn't mirror the losses however authorized it on the basis that he went lower back to comfy one year credit score.
I actually have been chasing this as late as July 21. The intent I haven't had replies is as a result of Mr Kim has left IBM and you have got not had the decency to replace me on this.
according to IBM over the last few days a credit score has on no account been applied to my account. IBM state that they can not properly examine as there aren't any information. AND your provider customer Kevin C states that they were lied.
It gets worse. you've got simply closed their company again for three days. In over 20 hours of calls we've been run to the end of desperation with multiple IBM group of workers getting used as a firewall to managers, being utterly obstructive, rude, condescending and even laughing at one point at their condition.
The have all demanded money that should have been credited to their account.
in line with IBM who have taken no ownership of this by any means, this complete situation is of their making.
IBM hold regarding the fact that you sent e-mail by the use of your computerized device, which they didn't get as I actually have now found them in junk. IBM send us notifications for every little incident, even people who don't have an effect on us. There are eight in the last 2 days!!!!
When IBM appointed Sean Kim it turned into agreed that email ..... support TICKET TRUNCATED
Paul Tranter 2021-09-17 09:29:forty To Nicky Mather, adult liable for turning off the server:
Ms Mather, I see you haven't either responded to this ticket or the emails sent. we're collating the information to their case and escalating this to your administration chain and IBM executives.
we have begun to verify the collateral damage IBM movements have had on their enterprise over the ultimate eighteen months.
As you'll see from the tickets, IBM has systematically and maliciously attacked their business on account that taking on from Softlayer. They had been a customer of Softlayer for over 10 years with no single difficulty. They had no contract with IBM and did not ask to be taken over by way of them.
2020 IBM closed their statistics middle forcing an unplanned server stream.
Our scripts are complicated with intimate relationships with their AWS servers. There adopted a string of install concerns. IBM made a token credit of $2300 which went nowhere in covering their losses.
Over the remaining 18 months they have needed to contend with IBM threats to shut down the server via an automatic ticket device on a regular groundwork. IBM methods ship these threats amongst a circulation of beside the point indicators sent daily.
We skilled IP blocks, numerous crashes and server hacks. As you're going to see from the tickets this is all to do with the brand new server set up.
IBM shut down the enterprise over a single unsolicited mail complaint (see Abuse Ticket)
IBM shut down the business as leverage to extort $5000 that become speculated to be credited to their account for shutting down the company (4).
It is going to make the effort to check the total cost to the company but then there's the unquantifiable harm to their acceptance, goodwill and customer delight. we're a small enterprise and every incident has had a profound effect. They estimate that we're 3-four months behind in building as components have had to be diverted to deal with the disruption. This will also be quantified in competencies misplaced income between the place they are actually and where they should still be.
I trust they now have a really powerful prison case and i also trust that here is not a situation that IBM wishes made public.
we've been treated appallingly and i’m assured that IBM are eager to resolve this by means of searching into their techniques and retraining the management body of workers. At this stage they without difficulty wish to get on with their enterprise and are looking for here in agreement
Estimated Losses This Week
Assessing the collateral
Resolving the shut down with IBM
Forty and Deuce
Estimated Losses because of spam grievance
Assessing the collateral
Resolving the shut down with IBM
$one hundred/hour x three days
group of workers Wages
Forty and Deuce
Estimated Losses because of Server stream Disruption and shut downs
Assessing the collateral
Resolving the server flow issues
group of workers Wages
Forty and Deuce
2021-09-20 10:24:18 Nikki Mather - Now you make a decision to speak, now you examine. in case you had treated this situation with the gravity it required in its place of refusing to talk to a client whose business you had shut down, the outcome might have been different. consumer guide workforce (Kevin C) and distinctive assist personnel grew to be utterly exasperated on the situation you in my view created. each and every time there become some development it was sent up the meals chain to you and hit a wall.
"Pay $5,000 you don't owe or they keep your enterprise shut". this is greater comparable to a mafia coverage racket.
Depriving me and my staff from being in a position to put bread on the desk is a major human rights concern.
(Kevin C) reinstated their server as a way to resolve this with minimium disruption yet YOU steered him to close us down once again after which element-blank refused to take a name in over TWENTY hours of talks.
We may additionally most effective be a small client however with out us there could be no IBM and also you should not have a job.
initially, i might request the transcript of their closing guide conversation the place a 2d Kevin states that they have been lied to with regard to credit.
Secondly and for the record. Disconnecting the server has caused varied considerations with their scripts. Their sites are now crashing once again and have carried out so over the weekend. See attached signals.
Paul Tranter 2021-09-21 eleven:05:40
i am nonetheless waiting for an update.
We are now experiencing numerous difficulty because of your shutdown. Ms Mather, this was an act of absolute vandalism. It became fully irresponsible and unprofessional.
Our search engine runs on hundreds of scripts, crons, apis and tactics. Any interference needs to be planed. These scripts at the moment are failing and taking down all other sites on the server. The electronic mail advertising crons have backed up and are sending multiple emails on the way to doubtless result in spam complaints.
here is what came about in the event you closed their facts core. it's what caused the final unsolicited mail grievance and IBM shut down their server starting the crashes in every single place once more. I raised a dispute, you granted a credit, you didn't apply that credit and shut down their server once again. As you are going to see, i was making payments and inquiring for why the credit score had not been applied.
I raised a dispute yet you refused to connect the server even shutting it down again when workforce were attempting to resolve the dispute. you then put up a firewall unilaterally refusing to speak or reply their emails. i was passed from sales to billing, from one agent to an additional with ALL roads leading again to you.
You say you were justified because you sent an email. Any e-mail you send is lost in irrelevant signals and notifications. for instance they have been bombarded with IBM e mail over the ultimate few days ... TEN nowadays. Their IBM account manager left and IBM did not change him and even contact us to claim he had left.
I grasp you for my part entirely answerable for the catastrophic disruptions we're coping with now.
i want an replace on this ticket automatically and the DIRECT contact particulars of the CFO you say is investigating.
If here is no longer resolved as a be counted of precedence I can be left with out a choice as to train legal professionals.
Paul Tranter 2021-09-24 11:26:fifty four
once again, you refuse to replace this ticket.
Paul Tranter 2021-09-28 10:59:fifty four
When do I predict an replace?
Paul Tranter 2021-10-07 09:37:14
No update, I do not know why they are being treated in this means. we're a small company working through the most trying out instances. You guys deal with us as even though they don't count, and as a small company they likely don't depend to you. This condition is absoloutley unacceptable.
You proceed to avoid me. in case you care to actually appear into the condition you are going to see that here's nothing to do with their contract, which incidently was with Softlayer. They were taken over by means of IBM. IBM have systematically brought my business to the verge of chapter and have now put up a firewall. All tickets are being neglected, all mails remain unanswered and those concerned refuse to take a name. i want an open line of verbal exchange with a senior manager.
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