Apple SVC-16A : Apple Service Fundamentals Exam
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Exam Number : SVC-16A
Exam Name : Apple Service Fundamentals
Vendor Name : Apple
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SVC-16A exam Format | SVC-16A Course Contents | SVC-16A Course Outline | SVC-16A exam Syllabus | SVC-16A exam Objectives
Apple Service Fundamentals is a 2-day course that teaches students
the skills they need to handle face-to-face customer interactions
involving all Apple devices. Successful completion of the Apple
Service Fundamentals exam (SVC-16A) fulfills the prerequisite for
Apple Certified Mac Technician (ACMT) 2016 and Apple Certified
iOS Technician (ACiT) 2016 certification. Interactive discussions
and hands-on exercises guide students through the best way to
manage customer interactions, the required safety precautions,
and basic troubleshooting skills. Students knowledge and skills are
tested and reinforced by working through real-world scenarios and
Upon completion of the Apple Service Fundamentals course, students
will be able to:
• Identify and validate customer engagement skills such as empathy,
setting expectations, positioning a refusal of service, and conflict
• Position a repair, upgrade, or attachment so its clear that the recommendation helps to solve the customers issue
• Identify and validate strategies for setting realistic resolution expectations
• Identify and practice ESD precautions
• Identify the customer statements that generate a Safety First case
• Demonstrate the proper and safe handling of batteries and portable computer case assemblies with a built-in battery, and respond to events that involve these batteries
• Explain why documentation is important to the service workflow.
Understand the components of clear, concise, and complete case notes and the negative impact of poor case notes.
• Find and use any Apple products serial number to determine its level of coverage
• Describe the importance of accurate troubleshooting to the business and the customer
• Demonstrate basic troubleshooting and deductive reasoning skills, including the use of smart questioning techniques and first-level
evaluation and isolation skills
• List the tools and resources that are available to help troubleshoot
• Customer Experience Skills and Managing Customer Expectations
• Determining Service Levels
• Documenting Customer Interactions
• ESD Precautions
• Recognizing Safety Issues
• Embedded Battery Safety
• Basic Troubleshooting
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Apple Apple PDF Braindumps
We feature the finest mind map software to help you Excellerate diagram concepts, moves, and workflows, to make approaches and their connections less demanding to have in mind.
here's valuable, as a result of sometimes it's intricate to visualize how a fancy set of ideas or ideas come collectively, but here's the place mind mapping application can definitely are available in constructive. This capability being in a position to set down each thought or idea for my part, then connect them collectively in organizations and/or in terms of each different.
The result is that the intellect map makes it effortless to look at a look how every thing is supposed to work collectively, and spotlight actionable insights for improving strategies. The effect is improved clarity and the capability to apply it to work instances to Excellerate efficiency and productiveness.
Even more advantageous is that mind mapping utility constantly comes with collaborative equipment, so that teams can work together to connect procedures, making it simpler for everyone to imagine how workflows and hierarchies can work.
moreover, lots of mind mapping utility can export consequences as info for use in other office utility, making it convenient to include it as diagrams in current files or presentations.
here then are the most effective in intellect map software platforms.
we've also featured the most fulfilling flowchart software.
(photograph credit score: Literature & Latte)
low-budget, lightweight and might be mastered in minutes
explanations to buy
+effortless to use+least expensive
causes to steer clear of
-basic characteristic set
Scapple enjoys the difference of being developed through writers for writers. The community 'Literature and Latte' became formed in 2006 with the only aim of offering writers an easy way to boost their abilities.
The influence has been one of the crucial most suitable-generic mind map equipment in the marketplace today. On first launch, Scapple invitations clients to double click on any place on the clean canvas to create a word. that you may repeat this manner as time and again as you want to offload your preliminary 'brain dump'. Scapple additionally helps importing textual content information, PDF's and even photographs. you could then work out how to hyperlink various concepts collectively.
Scapple has been in particular praised for being convenient to master in comparison to different intellect map software due its small number of intellect map equipment. This does suggest despite the fact that greater superior elements akin to embedding audio & video aren't supported. Â
besides the fact that children the application itself is light-weight, Scapple may not burden your purse too heavily. there is a 30-day free trial, which most effective counts down these days on which you truly use the software.Â
To find out greater, read their full Scapple evaluation.
(picture credit: Mindomo)
Mindomo has a good latitude of features
motives to purchase
+awesome free tier+Export to different codecs
factors to stay away from
-Takes time to master
Mindomo offers a dedicated map mapping software platform, which includes a free edition that allows for the creation of up to 3 mind maps, which include all basic aspects.
'premium' users appreciate a range of added facets denied to the free tier such as syncing initiatives akin to iOS/Android, audio and video imbedding and backing up to cloud-primarily based services like Dropbox. Mindomo additionally allows for paid subscribers to export mind maps in plenty of formats together with photographs (PNG), Adobe PDF (PDF), simple textual content (TXT) and Microsoft Powerpoint (PPTX). The software can also import records from a couple of file formats.
in case you deserve to collaborate on a undertaking, 'professional' subscriptions help 1 user and up to 5 guests. All Mindomo paid subscriptions assist password insurance policy of intellect maps to be sure most effective you and your team can see them.
top rate subscriptions include 1GB storage quota, whereas expert subscriptions offer a more generous 5GB quota.Â A group plan caters for numerous clients and presents 15GB of storage.
For extra guidance, read their full Mindomo review.
(image credit score: MindManager)
mind mapping software for serious company users
motives to purchase
+Microsoft workplace integration+Produces professional intellect maps
factors to prevent
MindManager stands on the shoulders of giants having been bought by means of software massive Corel in 2015. it's designed primarily for business clients and has been adopted by using huge names like Proctor and Gamble.
As an commercial enterprise-concentrated program MindManager is capable of integrating with Microsoft workplace and certainly the universal interface will be very frequent to word and PowerPoint clients, right right down to the built-in textual content editor and spreadsheet application.
clients are introduced to this gradually, as on first launch MindManager simplest displays a virtual whiteboard from where which you could with ease add concepts, then drag them into region. Maps are attainable by way of a straightforward to make use of dashboard. Â
The standard seem and suppose is extraordinarily professional, which means the complete map can be relevant for all applications, from notes for a publication to a presentation at a board meeting. Â
This knowledgeable pedigree doesn't come low-cost, though the Mac version is round half the fee of the home windows edition, although has fewer features. Whichever edition you opt for there may be a 30-day free trial to assess if you and/or your group are relaxed with the interface.
To study extra, study their full MindManager assessment.
(image credit: XMind)
record and latest concepts with this free app
causes to buy
+primary interface+low cost
factors to keep away from
-Free version can't export intellect maps
XMind is the flagship manufactured from Hing Kong based X mind Ltd. It changed into in the beginning launched in November 2008 and the undertaking web site now claims over 1 million users.
Like MindManager, XMind looks to be more focused on business level options. The 'concept factory' is a pretty good region to start listing objects and there is even a useful built-in countdown timer to help regulate your mind mapping periods.
XMind 8 pro is the basic edition of the application to get
and install, but there's also a cloud version of the application for computer and mobile.
The committed brainstorming module lets you community gadgets and concepts, in addition to create links between them. enterprise clients can also make use of the presentation mode which could display maps as slides, in addition to checklist initiatives in chart form e.g. in 'tree format'.
XMind has been singled out for compliment on-line for its clear center of attention on enterprise users, in addition to its minimalist interface which makes it possible for for handy mind map creation via a collection of templates. a further respectable function includes Â 'day and nighttime' mode which dims the monitor to offer protection to your eyes.
in order for you to grasp extra, read their full XMind evaluation.
(photograph credit score: Bubbl.us)
A adorable, cloud-primarily based intellect map carrier
motives to purchase
+Cloud-based mostly (quick setup)+primary Interface+committed platform
Bubbl.us is a cloud-primarily based mind map carrier and can be accessed from almost any internet compatible device. Its existence is thanks to a flash of inspiration by using assignment founder 'Levon'. whereas at school, he was leafing via a duplicate of David Allen's Getting issues executed and found out a chapter on brainstorming. Levon began doing this on pen and paper but later teamed up with fellow programmer 'Kirill' to begin construction of Bubbl.us.
The great thing about Bubbl.us lies in its simplicity: the carrier is designed for intellect mapping handiest, casting off any redundant points. because it's cloud-primarily based there is additionally no software to download. clients can get all started correct away and the challenge web page claims that these encompass tens of millions of musicians, artists, writers, academics and people with dyslexia.
Like Mindomo, Bubbl.us presents a free tier which supports up to three intellect maps with simple elements. The premium tier allows for for true-time collaboration in addition to revision history. there is also a 30-day free trial to are trying out extra superior facets. Â
For more suggestions, read their full Bubbl.us assessment.
we've most effective featured five of the most excellent intellect mapping application solutions above, however there are a lot greater to believe. it's also worth noting that there can also be whatever thing of an overlap between intellect mapping application and diagramming apps. right here they are going to listing a few further platforms worth seeing that.Â
CoggleÂ is all about flow charts, connecting concepts and ideas collectively. it's an easy app it truly is handy to use, as all that's require is so that you can put down and join together concepts and the connections between them. that you may then export your work as an image file or PDF as required. A effortless function is that the software normally autosaves so it's handy to roll returned to an early version. Even better, the utility is free to down load.
WiseMappingÂ is an internet-primarily based app which means you'll want to don't have any issue with pass-platform compatibility. it could even be used collaboratively, and your entire mind map will also be shared simply, together with to on-line blogs. there is a free edition attainable for individuals, but that you could get
a copy to your own enterprise servers in case you want to use it for company. both approach, or not it's free to use.
IdeaFlipÂ is one other internet-app that runs for your browser, so it should not depend which working gadget you utilize, whether on computer of cell. it's a more developed collaborative platform than one of the most others, and has each crew and management aspects inbuilt. also in contrast to one of the others listed right here, it's no longer free, with pricing elegant on what number of users and features you need.
LucidChartÂ is also concentrated on collaborative flowcharts for business clients, and is doubtless premier described as a diagramming app greater than the rest. This capacity that it is good for greater than just intellect mapping but also project flows. the flexibleness constructed into the program potential it has a large company following and boasts a couple of Fortune 500 businesses as valued clientele. Even nevertheless, it be not that high priced to make use of.
we have now also listed the finest free drawing application.