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ServiceNow Servicenow-CIS-ITSM : Certified Implementation Specialist - IT Service Management Exam

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Exam Number : Servicenow-CIS-ITSM
Exam Name : Certified Implementation Specialist - IT Service Management
Vendor Name : ServiceNow
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Servicenow-CIS-ITSM test Format | Servicenow-CIS-ITSM Course Contents | Servicenow-CIS-ITSM Course Outline | Servicenow-CIS-ITSM test Syllabus | Servicenow-CIS-ITSM test Objectives


The ServiceNow Certified Implementation Specialist - IT Service Management Exam Specification defines the purpose, audience, testing options, test content coverage, test framework, and prerequisites to become Certified Implementation Specialist - IT Service Management certified.

Exam content is divided into Learning Domains that correspond to key courses and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam. The following table shows the learning domains, weightings, and sub-skills measured by this test and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of test content.

Application Concepts
For each ITSM application, know the following:
• Baseline Application Functionality
o Basic and advanced features in baseline installation of the current release
o Functionality and features added or changed in the current release
o State model and default process flow
o Basic and advanced operations performed by users and the system
• Architecture and Security
o Key tables used in the application
o Relationships among application tables
o Roles and default Access Controls
o Primary application components (Script Includes, Business Rules, etc.)
o Integration capabilities
• Business Cases / Use Cases
o Value proposition
o Key Performance Indicators and Benchmarks
o Selection of appropriate features and functions to meet business requirements

1 Incident Management 25%
2 Problem Management 10%
3 Change and Release Management 25%
4 Knowledge Management 10%
5 Request Fulfillment 25%
6 Configuration Management Database 5%
Total 100%

Exam Structure
The test consists of approximately 60 questions. For each question on the examination, there are multiple possible responses. The person taking the test reviews the response options and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the test reviews the response options and selects the one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the test reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.



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ServiceNow Implementation test Questions

Being Your choicest Reference Account: four Questions each CIO should still Ask | Servicenow-CIS-ITSM boot camp and Study Guide

Alvina Antar, CIO, Zuora, Alvina Antar, CIO, Zuora  is an IT executive with 19 years experience in company Transformation, international start and M&A Integration. Passio...  greater >>

technology enterprise CIOs are among the chosen few who're able to create a superior affect to their enterprise and income past their core IT characteristic through in reality using their own product. in case you occur to be one of the crucial lucky ones, you should start the experience to become your own greatest reference account.

final year, I dedicated to advancing using their personal technology, Zuora on Zuora—a strategic program designed to develop into their most useful reference account. these days, they are a real, billable account on Zuora with advantages rippling across the enterprise. Their employees use it every day to run the Quote to cash lifecycle of their subscription business. Their govt group of workers pull experiences and insights to measure the fitness of their subscribers and make statistics-pushed decisions. My IT group companions with Product and Engineering to supply remarks on product approach and roadmap. extra importantly, they proudly share their own design principles, superior practices & implementation with potentialities, shoppers and partners—the power of transparency!

before you got down to turn into your most fulfilling reference account, ask your self these four critical questions:

1) Do you employ your own product?

CIOs are the simple decision maker on technology purchases. the primary query you should ask a company when assessing their expertise is, ‘how do you employ your product internally’. you should definitely be in a position to reply this question with no trouble and transparency and show off what a surest-in-class implementation seems like.

  Set suitable expectations that investing for your personal technology is a long term funding with significant enterprise price 

in case you’re already the use of your product, be honest with yourself and question the extent of usage—what percentage of your product are you the usage of? Are you using it to full potential? Are you a real check bed to your Product and Engineering teams? Are you built-in into your product’s design and development procedure such that you are the first client to examine new capabilities before an alpha liberate?

when I reviewed their utilization of Zuora, i noticed they had been using some of its capabilities but had now not maximized its knowledge to automate and streamline their subscription administration procedure. Even in-house, it takes mindful comparison and funding to sustain along with your ever-evolving product.

2) Do you've got a business case to be a true client?

Is there a true enterprise case in investing on your own technology or are you just checking the box? Spend the time to determine your company case as a real consumer would. This internalizes your consumer’s experience and solidifies the investment and buy-in across the company.

in preference to taking an insider’s view of positioning the benefits, I initiated a full revenue cycle and created a value pyramid simulating a consumer’s journey. I didn't make any exceptions for the task and did my due diligence as any client would.

at all times verify the cost proposition with the independent eye of a client.

3) Do you've got executive sponsorship?

income producing consumers and partners will all the time be desirable priority for the enterprise and rightfully so. The secret's to make the venture a strategic initiative and not a aspect IT challenge. To be treated as a true customer, you will require govt sponsorship and a shift in attitude across the board. Set proper expectations that investing for your own technology is a protracted term investment with tremendous company cost.

i used to be fortunate to have powerful advocates spanning the company that noticed inherent value and believed in my imaginative and prescient. As they evangelized the value of their initiative, the core team backed us with the stage of funding and skillsets required to proceed with implementation and deployment.

four) Are you truly competent for transparency?

Being your own premiere reference account is not at all times vivid and sunny. it will probably have the occasional rainy day. Be organized to settle for and share the reality of the product, its usage and the implications. To turn into your most efficient reference account, you’ll need to commit to transparency each internally and externally. As CIO, here's an opportunity to additional prolong the have faith and credibility placed in you with the aid of your enterprise, valued clientele and potentialities.

Seeing how Zuora is used in real-time has helped me become a trusted CIO-to- CIO reference highlighting the adventure and results as a credible reference. Zuora now has a right away, unfiltered view of usage patterns, requirements and efficiency and they at the moment are their own test bed for alpha releases—customer zero. we're contributors of their Product Council because the voice of the customer.

the usage of your own product advantages every department in a expertise company. Prioritize building functional and technical skills in your personal product and also you are guaranteed to have a profound influence in your business transformation. Capitalize your place as a technology CIO through fitting your gold standard reference account. It’s time to redefine their position as CIO!


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